3.2.2 Where and why system and process analysis are typically used?

The development of new products and technologies is characterised by the interaction of numerous players. Learning processes at different levels, e.g. within and between organisations, as well as the structure and performance of innovation networks are of key importance for the innovation process.1

Using system and process analysis techniques helps you to see your operation clearly and find those areas which need to be improved.

You can use system and process analysis in several areas within your organisation:

  • Research/statistics
  • Creativity/innovation
  • Engineering
  • Project management
  • Manufacturing
  • Marketing/sales
  • Administration/documentation
  • Servicing/support
  • Customer quality metrics
  • Change management

1 www.eawag.ch/organisation/abteilungen/cirus/schwerpunkte/innovationssystemanalyse/index_EN