5.2.5 Summary of Key Points

The main objective of this component was to improve your ability in evaluating your products/services/processes, using the Point Rating system. The following issues are most important:

  • Type of scale was used: A comparative scale or a non-comparative scale? 
  • Number of scale divisions or categories used 
  • Level of data involved
  • The way data is used.

The main objective of this component was to improve your ability in evaluating your products/services/processes, using the Point Rating system.
Constructing rating scales need a little practice, and the process is not very difficult. Your product/process can only benefit when you apply the Point Rating system.
The ability to present changes in scores, reported by both staff and clients, is an important tool in promoting your product/services credibility.