5.3.6 BIBLIOGRAPHY

Watson G.( 2007), Strategic Benchmarking Reloaded with Six Sigma: Improving Your Company's Performance Using Global Best Practice, John Wiley and Sons

Andersen B., Fagerhaug T., Randmæl S., (1998) Benchmarking Supply Chain Management: Finding Best Practices

Crow K. (DRM Associates): Product Development Best Practices and Assessment software, viewed 19-th July, 2008, www.npd-solutions.com/pdbpa.html  

Davies A. et. al, SM Thacker & Associates 2000, viewed 19-th July, 2008, www.smthacker.co.uk/introduction_to_benchmarking.htm

Lankford W., Benchmarking: Understanding the basics, viewed 14-th July, 2008, www.coastal.edu/business/cbj/pdfs/benchmark.pdf

Andersen B., Fagerhaug T., Randmæl S., Benchmarking Supply Chain Management: Finding Best Practices, viewed 15-th July, 2008, www.prestasjonsledelse.net/publikasjoner/Benchmarking%20Supply%20Chain%20Management.pdf

APQC - American Productivity & Quality Centre, The Benchmarking Code of Conduct, viewed 16-th July, 2008,
www.orau.gov/pbm/pbmhandbook/apqc.pdf

Harvey, L., 2004, Analytic Quality Glossary, Quality Research International, UNESCO definition of benchmark, www.qualityresearchinternational.com/glossary

InnoSupport: Supporting Innovations in SME. 4.2 Brainstorming, 2005, viewed 15-th July 2008, http://archive.innosupport.net


Further reading

Crow Kenneth, (1999), Benchmarking best practices to improve product development, DRM Associates

http://blogs.ittoolbox.com/eai/implementation/archives/gathering-strategic-benchmarking-data-13309, Enterprise Implementation Issues & Solutions by Craig Borysowich (Chief Technology Tactician), viewed 15-th July, 2008

DRM Associates: New Product Development – Body of Knowledge,
www.npd-solutions.com/bok.html, viewed 15-th July, 2008

Websites

http://tutor2u.net/business/strategy/benchmarking.htm At this site you will find the definitions of the kinds of benchmarking, viewed: 15-th July, 2008

http://excellenceone.efqm.org/Default.aspx?tabid=436 – Contains glossary of terms, viewed: 15-th July, 2008

http://en.wikipedia.org/wiki/Reverse_engineering - Definition of “reverse engineering”, viewed: 15-th July, 2008

www.efqm.org/Default.aspx?tabid=35 – it provides data on EFQM Excellence Model, viewed: 15-th July, 2008