6.5.5 Summary of key points

In today’s world, Continuous Improvement is a must, not only to be competitive but also for business survival. It is a company-wide process of sustained and focused incremental innovation, that is to say, everyone is involved in a process; it is a repeated problem-solving and learning cycle focused on improving a particular purpose. To do this there exist several techniques that can help you to analyse and find solutions to problem situations. Japanese companies were the pioneers in applying, in a very positive way, this philosophy.

After reading this component the reader will have learnt general information about what Continuous Improvement is, why it is important, some of the benefits that enterprises can achieve, how to implement it and some useful and well-known techniques to do so.