InnoSupport Innovation Guide, Module 12.2, viewed 27 May 2008,

EIW – the European Intercultural Workplace (2007), Results of a Leonardo da Vinci project. The example scenarios presenting the conflict at the workplace have been taken from the DVD: Europe at work. Viewed 27 May 2008 www.eiworkplace.net

LINGUA, Language Audits and Needs Analyses, Documentation of the Symposium in Saarbrücken 1994; Zimmer, Gerd, unpublished material of the author, Rostock 2005

Checklist intercultural competence, source: www.incaproject.org.uk, adapted by Zimmer, Gerd, author of this component. The website was visited when composing the component in February 2008 but was not active on 27 May 2008.
Further reading

Alexander Thomas, Eva Ulrike Kinast, Sylvia Schroll-Machl ed. (2005) Handbuch Interkulturelle Kommunikation und Kooperation, 2 vol. Vandenhoeck&Ruprecht Göttingen.

Nils Bergemann, Andreas L.J.Sourisseaux ed. (2003) Interkulturelles Management. Springer-Verlag Berlin Heidelberg New York.

Richard R. Gesteland (1998) Cross cultural business behaviour. Copenhagen Business School Press

Terri Morrisson, Wayne A. Conaway, George A. Borden (1994) Kiss, bow or shake hands – how to do business in sixty countries. Bob Adams, Inc. Publishers, Avon, USA

Terrence Brake, Danielle Walker (1995) Doing business internationally. The workbook for cross-cultural success, Princeton Training Press, Princeton, USA


EIW – the European Intercultural Workplace (2007), Results of a Leonardo da Vinci project. The material consists of a DVD with training sequences (English, subtitled in Bulgarian, Finnish, German, Greek, Italian, Norwegian, Polish and Swedish), a training manual and a resource pack with reports and sector specific books on the intercultural European workplace, viewed 27 May 2008, <www.eiworkplace.ne >

www.babelfish.altavista.com, Viewed 27 May 2008, Online-translation website.

www.englische-briefe.de, Viewed 27 May 2008. This is a German-English Dictionary which also offers support for writing English letters, emails and faxes. Useful model sentences for Business English and email writing can be found here as well.

http://people.freenet.de/mvhs-english, Viewed 27 May 2008, This website contains many useful links for learning offers. Run by German Volkshochschule, more appropriate for German users but the links will be helpful also for learners from other countries.

www.esl-lab.com/index.htm, Viewed 27 May 2008, This one offers a great variety of listening exercises.

www.bbc.co.uk/worldservice/learningenglish/index.shtml, Viewed 27 May 2008
The BBC (British Broadcasting Corporation) offers very attractive and a large scale of learning subjects and exercises to improve your English skills