5.4.1 Why do I need quality management?

It is important to see quality management as a strategic tool or set of tools and principles that support the management of innovation.

It is not necessary to introduce a formalized quality management system, especially, if the size of the company is small. The costs of implementation (including the cost of staff involved in setting up and managing the system) can be too high compared to the potential benefits; and if the concept of quality and the underlying idea of a quality system is not understood, the whole process is worthless. It can actually be an obstacle to innovation. Unfortunately, in most cases organizations do not pay attention to setting up a functioning, smart system, but only make the paperwork necessary for an audit certification, and then complain about the low efficiency of the system.

If there is already a quality management system running in your company, you can easily check if it is an efficient system or not. In case the following statements are true to your company, you are following the good path, but if not, you need to improve the system.

Benefits of quality management:

  • management is more oriented to targeted criteria
  • the whole staff react more operatively to the changing conditions
  • staff is more open to innovations
  • employees do not work parallelly on the same task
  • it is clear who is responsible for what
  • everyone in the staff knows at exactly which point he or she enters into a process
  • it takes much less time to produce the same quality products
  • clients complain much less about the products or services