5.4.6. Bibliography

Hoyle, David (2006). ISO 9000 Quality Systems Handbook. 5th ed. Oxford, Butterworth-Heinemann. ISBN 0 7506 6785 0

PM Hut, The Office of Government Commerce - OGC, UK (2010). Quality Management Strategy, viewed on 10 October 2010,

Bossink, B.A.G. (2002). The strategic function of quality in the management of innovation. Total Quality Management, 13(2), 195.205. Available at:

Oxebridge Quality Resources International LLC. (2010). EYESORE 9001: A Smartass’s Guide to ISO 9001:2008. Available at:

Seven Basic Tools of Quality, Wikipedia, last modified on 12 October 2010,

European Committee for Standardization CEN (2000). Quality management systems – Fundamentals and vocabulary (ISO 9000:2000). Management Centre: rue de Stassart, 36 B-1050 Brussels.

Further reading

Dale, Barrie G. (2003). Managing Quality. 4th ed. Oxford, Blackwell. ISBN: 0-631-23614-7.
This ca. 500 page long book provides a wide range of knowledge in the field of quality management from Total Quality Management to quality tools and techniques. Thanks to the entertaining style and the illustrations, it is easy to read, therefore recommended also for those with no background knowledge in the field.

Gyrna, Frank M. (2001). Gyrna, Frank M. (2001). Quality Planning and Analysis (Chapter 7). Quality Planning and Analysis: From Product Development through Use. 4th ed. New York, McGraw-Hill Companies Inc. ISBN 0-07-039368-0.
The chapter on Strategic Quality Management is recommended for top management of companies as it provides a great support for establishing the mission, vision and strategic goals of the company while keeping an eye on quality issues. This chapter discusses how to implement the set strategies and how to review the progress with measurements and assessment.

Hoyle, David (2009). ISO 9000 Quality Systems Handbook: Using the Standards as a Framework for Business Improvement. 6th ed. Oxford, Butterworth-Heinemann. ISBN: 978-1-85617-684-2.
This handbook is useful for companies planning to introduce a quality management system according to the ISO 9001:2008 standard. The book goes through all the requirements of the standard one by one, explaining each of them with clear references given to the clauses.

ISO 9001 Quality management systems – Requirements
ISO 9004 Quality management systems – Guidelines for performance improvements