10.3.8 Glossary

Job rotation is an approach to management development where an individual is moved through a schedule of assignments designed to give him or her a breadth of exposure to the entire operation.
Job rotation is also practiced to allow qualified employees to gain more insights into the processes of a company, and to reduce boredom and increase job satisfaction through job variation.

Storytelling, sometimes called “Narrative Knowledge,” attempts to recount events in the form of a story within the context of an organization. Whether in or out of organizations, people often recount experiences in story-like forms and listen to stories of others. Organizational theorists have now become aware that much learning in organizations takes place through storytelling. They have also realized that there is much we can learn by studying the stories that people tell about each other and about the organization as a whole

Tandem learning is an efficient KM technique. An expert and an “apprentice” are working together for a longer period in order to organise the transfer of specific (tacit) expert knowlegde. It is particularly recommended if highly specialised staff is going to get retired.