1.1.6 GLOSSARY

Innovation - implementation of a new or significantly improved product (good or service), or process, a new marketing method, or a new organisational method in business practices, workplace organisation or external relations (Oslo Manual, 3rd Edition. (2005). Guidelines for collecting and interpreting innovation data)

R&D - Research and Development.

Innovative firm - one that has implemented an innovation during the period under review (Oslo Manual, 3rd Edition. (2005). Guidelines for collecting and interpreting innovation data)

Innovation metrics - organizational measurements that help classify the organization's ability to innovate and its record of success -- are valuable for several reasons. (www.innovationtools.com/Articles/EnterpriseDetails.asp?a=146)